Information About Us
www.mplplumbing.com is a website operated by MPL Maintenance LTD (“MPL” otherwise referred to as “we”, “us” or “our”), a company registered in England & Wales under company number 08065418 with its registered office located at 214 Lower Addiscombe Road, Croydon, England, CR0 7AB.
Making a purchase
We list all our prices both exclusive and inclusive of VAT, where appropriate. Please note that all our prices are subject to change without notice, so please check prices carefully before placing your order. On rare occasions, we may accidentally list an incorrect price for a Product on our website. Where the Product’s correct price is less than the listed price, we’ll charge you the lower amount when processing your order. However, if the Product’s correct price is higher than our listed price, we’re under no obligation to provide the Product to you at the incorrect (lower) price, even after we’ve sent you an order confirmation e-mail. In this situation, at our discretion we’ll either contact you for instructions before dispatching the Product, or reject your order and notify you of this.
Delivery is free on all orders over £100 (Inc. VAT) or for orders under £100 (Inc. VAT), we have a standard flat rate delivery charge of £6 (Inc. VAT) and a next day service for £10 (Inc. VAT) for orders placed before 1pm. A same day delivery service is available on certain products subject to availability and this service is charged at £25 (Inc. VAT).
When and where we deliver
We deliver Monday to Friday (except Bank Holidays), between 7:30am and 5pm. We don’t make deliveries over the weekend. We deliver to all mainland locations in England, Scotland and Wales, and the Isle of Wight. We may be able to deliver to the Isle of Man, and some other remote locations, depending on the type of Products you’ve ordered. However, an extra charge will apply to these deliveries. Please note that we can’t deliver any Products to Northern Ireland.
To check whether we can deliver to your area, please call us on: 0207 998 3137.
All the Products within your order must be delivered to a single address. For security reasons, we must deliver to the cardholder’s address the first time you use a different debit or credit card to pay for your order. After that, future deliveries can be made to different addresses.
Placing your order
You must accept these Terms in full before your order can be placed. We don’t knowingly sell to children, so you must be aged 18 or over to place an order with us. Our order process lets you check and amend any errors before submitting your order to us. Please take the time to read and check your order carefully at each stage of the process. Please make sure that you provide your correct phone number and email address when you place your order. When you place your order, this represents an offer to purchase Products from us. We’ll send you an email to confirm that we’ve received your order. However, this order confirmation email doesn’t mean that we’ve accepted your order (see below).
How to pay
You can only pay for Products ordered through our website by debit or credit card using PayPal. We accept Visa and Mastercard credit cards, and Maestro, Delta and Visa Electron debit cards. We’ll take payment for your order, including delivery charges, from your debit or credit card at the time you place your order (unless you have received our prior express written (including email) agreement to any longer period for payment). However, this doesn’t mean that your order has been accepted and if we reject your order for any reason (see below), or we can’t supply the Products you’ve ordered, we’ll credit your payment card with a full refund where payment has already been made.
Accepting your order, your Contract with us and situations where we may have to reject your order
Your order will be automatically accepted when we dispatch your Products, unless we reject your order (see below) and provided that we’ve received payment in full for the Productsand any related delivery charges. The Contract between us is formed at the time we dispatch your Products. If your order is dispatched in more than one delivery or for more than one collection, each dispatch will form a separate Contract covering the Product(s) delivered or collected under that dispatch. Without affecting your Consumer Cancellation Right (see below), you can cancel your order for a Product at no cost, at any time before we dispatch that Product. However, if we’ve already cut or made a Product to your specific measurements, or personalised it for you in any other way, this right to cancel doesn’t apply. Before we’ve accepted your order, we reserve the right to tell you that your order has been rejected for any reason. In particular, all orders are subject to stock availability. We’ll tell you as soon as possible if we can’t supply one or more of the Products that you’ve ordered. If we can’t contact you about these out-of-stock Products, we’ll accept your order for the Products we do have in stock. If you’ve already paid for the unavailable Products, we’ll give you a refund for their purchase price.
Timescales for carriage
We’ll always try our best to meet the estimated delivery timescales we give you. However, we won’t be held responsible for any failure to deliver your order within the stated timescales, provided we deliver the Products within 30 days of receiving your payment, or within a longer time period if we’ve expressly agreed this with you. If we can’t deliver your order within this timescale, we’ll let you know and give you the opportunity to either wait for the Products or cancel your Contract. If you choose to cancel, we’ll give you a full refund including any delivery charges that apply. We strongly recommend that you don’t book fitters or tradesmen until we’ve delivered your order in full and you’ve checked it over. Please note that we can’t be held responsible for any charges made by fitters or tradesmen as a result of your order not being delivered, or because you didn’t check your delivery before booking their services.
Number of deliveries
We’ll always try to make one single delivery where possible, to minimise inconvenience. However, this may not always be possible. Where your order contains a mix of Products with different delivery lead times, the longest lead time will always apply to the entire order.
Receiving your deliveries
All deliveries must be received and signed for by a person aged 18 or over where applicable. If no one is available to take the delivery, we’ll call you to arrange a suitable date and time for redelivery. We may need to make an additional handling charge for this. If no one is available to receive the redelivery, we may cancel your order and refund your payment, minus any delivery and handling charges.
Faulty Products and Products delivered damaged
In the unlikely event that a Product is faulty, not as described or delivered damaged, your rights are set out in our delivery & returns policy.
Please contact us if there’s an issue
Click & Collect
The click and collect service is not available for all goods sold by MPL, some of which are available on an order and site delivered basis only. Click and collect orders can be made at any time on the MPL website. Subject to stock availability, we will aim to ensure that click and collect orders are available for collection from our store within two (2) branch trading hours of our first email confirming your order number. We will try our best to meet the collection date and time estimates we give you but shall not be responsible for any failure to make the ordered Products available for collection within these stated time frames so long as we make the Products available for collection within 30 days of when we receive payment from you (or within any longer period we have expressly agreed with you). We will let you know if we cannot make your Products available for collection within this timescale, and give you the opportunity to either wait for the Products to be made available for collection or cancel your Contract. If you choose to cancel we will give you a full refund.
We strongly recommend that you do not book fitters or tradesmen until your order has actually been collected and checked by you. We cannot be held responsible for any charges incurred with fitters or tradesmen due to Products not being made available for collection within the estimated timeframes given to you by us for an order or because you have not checked your order before booking their services.
Once your order has been placed you will receive an email confirming your order number. A second email will be sent to confirm when your order is available for collection.Orders will be held for 1 working day from the time we send our e-mail to confirm that your order is available for collection. If you have not collected your order within this time frame you will be contacted us. We reserve the right to automatically cancel and refund any orders not collected within 5 working days and the Product(s) will no longer be reserved for you.
When collecting your order please ensure that you have your order confirmation email (either printed or on your phone) and some form of ID matching the name on the order, should we need to verify your identity before releasing the Products. If a third party collects Products on your behalf (including your employees) they must have a copy of the order confirmation email (either printed or on their phone) and photographic ID, such as a valid photo card driver’s licence or passport which will be photocopied by the collection branch before the Products are released. If photographic ID cannot be provided we may need to contact you by telephone to confirm that the Products can be released to the third party collecting on your behalf. Please note that products will not be released to non-approved collection or courier companies.
Other important terms
If any part of these Terms is found to be invalid or unenforceable then, to the extent that it is invalid or unenforceable, the part in question will be treated as if it has been severed from these Terms. If this happens, the remaining parts of these Terms will continue in full force and effect. We reserve the right to make changes to these Terms in the future without giving notice. Any changes will be posted to this website and will take effect immediately. Therefore, you should read these Terms each time you access this website and before placing an order with us. These Terms and any Contracts shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.
(Last Updated September 2018)